TextTrace
English
TürkçeEnglishTürkçeDeutschFrançaisEspañolPortuguês (BR)Italiano
Get TextTrace on the App Store

Support

Help with TextTrace

For help with imports, exports, subscriptions, or privacy requests, email ataerdal.dev@gmail.com.

See the app

A clear path from chat to file.

  • Bring it in
  • Check the details
  • Export the result
TextTrace app screen

Before contacting support

  • For WhatsApp, choose Export Chat and select the resulting TXT or ZIP in TextTrace.
  • Use a stable connection when importing screenshots or a recording with Google Vision.
  • Confirm your App Store subscription is active, then use Restore Purchases on the paywall.
  • Keep the selected source if an import fails. Do not email private source files unless support explicitly asks and you choose to do so.

Delete a record

Open the record in TextTrace and choose Delete. This removes the app-owned local source and queues deletion of any associated remote job.

Account and data deletion

Open TextTrace Settings and use the data deletion option. If you cannot access the app, email ataerdal.dev@gmail.com with “TextTrace Data Deletion Request” in the subject. Do not include screenshots, recognized text, purchase receipts, or authentication tokens in the first message.

Include with a support request

Send the TextTrace version, iOS or macOS version, device model, feature involved, and approximate time of the problem. Support will never ask for your Apple ID password.